RxLogger is a software utility that provides centralized control of application and system logging, with the ability to customize output metrics for targeted diagnostic purposes easily.
Procedure:
- Open the RxLogger.
- Tap on START to enable logging.
- Perform a test scenario or replicate the issue.
- Take note of the issue timestamp.
- Tap on STOP to disable logging. (you should see the "Rxlogger: Running" status icon/indicator disappear, wait for the START button to become enabled again).
- From the menu (upper-right, 3-dots), tap BackupNow to allow RxLogger to compress all the files into one .zip file.
- Wait for a minute or so, then browse into the /sdcard/Rxlogger folder.
- Confirm that the logs are in the folder and look for a .zip file whose name begins with "Backup" (for example, Backup_date_time.zip).
Just a reminder, Zebra Engineering needs a proper issue log set with a time stamp to validate the issue's root cause.
After pulling RxLogger logs, check Main Logs (
Main0.txt, Main1.txt, etc) and System logs (
System0.txt, System1.txt, etc) have issue time stamps.
- Copy the "Backup_date_time.zip" file(s) of the device and send it to Zebra Technical Support for review.
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- If needed, increase the log file count of each buffer (Main log, Event logcat, System logcat) from 2 to 25 and SAVE.
- Navigate to SETTINGS > LogcatModule.
- Increase the file count of each buffer.
- Press the SAVE button at the top.
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