Setting up and Troubleshooting a Printer for a Wireless Network

Requirements
 

• Wired, Wireless Print Servers User Guide. 

Zebra offers two tools that can be used to configure the printer's wireless functionality as well as the ZebraNet Print Server Web Page:

• Zebra Setup Utility (ZSU). Refer to the article Configuring Connectivity for Wired or Wireless Networks Using the Zebra Setup Utility 
• ZebraNet Bridge. Refer to the article Setup or Configure a Zebra Wireless or Bluetooth Printer Using ZebraNet Bridge.
• ZebraNet Print Server Web Page, refer to the article Using the ZebraNet Print Server Web Page to Configure the Printer.

 

IMPORTANT! Download the latest version of the Zebra Setup Utility (ZSU) or ZebraNet Bridge to assure proper configurations are applied.

Also, save and power cycle to apply settings. The Zebra Setup Utility and ZebraNet Bridge (Web Page is Ethernet only) allow you to connect to the printer via the local connection (USB, parallel, or serial) or wired Ethernet to send the wireless settings to the printer. 
 

NOTE When connecting the printer USB, make sure the latest version of the ZDesigner driver has been installed.   The ZDesigner driver can be downloaded from the support page of a particular printer you have.

 

To find your support pages:

 

1.  Navigate to Printers Support.
2. Insert your printer model into the search bar. (Here, for example, ZT411).

3. You will be prompted to the list where you can find support pages for your printer.

You can also find your printer support page quickly:

 

1. Navigate to www.zebra.com.
2. Insert your printer model into the search bar in the upper right corner as shown below. Here, for example, the ZT411 model is inserted.
3. You will be prompted to a list. Select support pages for your printer.

 

4.  You can download the latest driver and firmware here, also you can find your printer user guide and many useful things.

 

Procedure

1. Follow the steps outlined in the tool you used to configure your wireless printer.
2. Power cycle the printer or reset the network on the printer to connect the printer to your WLAN after sending your WLAN settings.

IMPORTANT! Settings will not take effect until you Power Cycle or Reset the Network.

3. Try to ping the IP address of the printer or view the printer web page, to see if the printer was able to connect to your network.
4. If the ping is successful your printer is now connected to the network.  

 

Problem/Resolution

Problem

Resolution

If you are not able to connect using the Wireless Plus and all other Wireless Print Servers:

Make sure the printer is the latest version of printer firmware available from the support page of a particular printer that you have.  Make sure the software utility used to configure the printer is at the latest version from the Zebra Setup Utility or ZebraNet Bridge support pages. Make sure the wireless network settings are saved on the printer and match the WLAN where you are trying to connect.   Hint: The settings like ESSID are case-sensitive. Print a Network Configuration Label, refer to the article How to View the Network Configuration Settings. If the printer has both a wired and wireless print server, make sure the Wireless is set for the Primary Network. Refer to the article Printer with Wireless Option Fails to Communicate via Wired Print Server Due to Wireless Primary Setting. Try defaulting the network settings and reloading.

 

Helpful Links

• How to view the Network Configuration Settings
• Printing or Downloading the Configuration Settings of a Zebra ZPL Compatible Printer.
• Configuring Connectivity for Wired or Wireless Networks Using the Zebra Setup Utility 
• Setup or Configure a Zebra Wireless or Bluetooth Printer Using ZebraNet Bridge.
• Using the ZebraNet Print Server Web Page to Configure the Printer.
• Printer with Wireless Option Fails to Communicate via Wired Print Server Due to Wireless Primary Setting
• Wired, Wireless Print Servers User Guide
• Defaulting Network Setting Procedure.