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ZC Feeder Module Troubleshooting

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Information

 
Issue / Question- ZC100, ZC300, and ZC350 Feeder Module Troubleshooting Guide
- ZC300 Error Code
Applicable ToZC100, ZC300, and ZC350
Resolution / Answer
Feeder Module
 

Error Code

Message

Probable Cause

Possible Solution

4001

Out of cards

  • No cards are present in the input hopper.
  • Input hopper card detect sensor has malfunctioned.
  • Load cards into the input hopper.
  • Check sensor status in “Advanced Settings”.  The sensor should read “Present” when cards are loaded. Manually push the flag down and check the sensor status.

7001

Card feeding failed

  • Cards are stuck together in the input hopper.
  • The back surface of the card is too slick for the card pick roller.
  • The card pick roller is dirty.
  • The entry/exit module is dirty.
  • The card used is outside of the printer specification.
  • Check the cards and reload them into the input hopper.
  • Clean the printer.
  • Clean pick roller with an alcohol swab.
  • Check cleaning core on the ribbon.

7032

Manual feed failed

  • A card was inserted in the manual feed slot when it was not expected to be inserted.
  • Open the input hopper, remove the stuck card, close the input hopper.

7028

Input hopper open

  • The input hopper cover is open.
  • The input hopper cover open sensor has malfunctioned.
  • Close the input hopper cover.
  • Check sensor status in the “Advanced Settings”. 

7038

Card entrance jam

  • Cards are stuck together in the input hopper.
  • The card pick roller is dirty.
  • The entry/exit module is dirty.
  • The card used is outside of the printer specification.
  • Check the cards and reload them into the input hopper.
  • Clean the printer.
  • Verify cards meet printer specifications.
7036Card jam in printer

 
  • There is an obstruction in the card path.
  • The ribbon is stuck to the card.
  • The card is slipping on the drive rollers.
  • The card used is outside of the printer specification.
  • Rear deck not installed correctly.
  • Open the print cover, use the card jam wheel to move the stuck card, then close the print cover.
  • Open the print cover, remove the stuck ribbon from the card, close the print cover.
  • Clean the printer.
  • Verify cards meet printer specification

7045

Pusher plate jam

  • There is an obstruction in the input hopper preventing the pusher plate from reaching the UP position.
  • The pusher plate lift mechanism has malfunctioned.
  • Remove the obstruction.
  • Close the input hopper door.
  • Check the status of the “Feeder Cover” sensor. If the feeder sensor malfunctioned (shows closed) the pusher plate will not move up.
  • Can still use the printer in “Manual Feed” mode.

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URL NameZC-Feeder-Module-Troubleshooting
TitleZC Feeder Module Troubleshooting

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