ZC Feeder Module Troubleshooting

Error Code

Message

Probable Cause

Possible Solution

4001

Out of cards

• No cards are present in the input hopper.
• Input hopper card detect sensor has malfunctioned.

• Load cards into the input hopper.
• Check sensor status in “Advanced Settings”.  The sensor should read “Present” when cards are loaded. Manually push the flag down and check the sensor status.

7001

Card feeding failed

• Cards are stuck together in the input hopper.
• The back surface of the card is too slick for the card pick roller.
• The card pick roller is dirty.
• The entry/exit module is dirty.
• The card used is outside of the printer specification.

• Check the cards and reload them into the input hopper.
• Clean the printer.
• Clean pick roller with an alcohol swab.
• Check cleaning core on the ribbon.

7032

Manual feed failed

• A card was inserted in the manual feed slot when it was not expected to be inserted.

• Open the input hopper, remove the stuck card, close the input hopper.

7028

Input hopper open

• The input hopper cover is open.
• The input hopper cover open sensor has malfunctioned.

• Close the input hopper cover.
• Check sensor status in the “Advanced Settings”. 

7038

Card entrance jam

• Cards are stuck together in the input hopper.
• The card pick roller is dirty.
• The entry/exit module is dirty.
• The card used is outside of the printer specification.

• Check the cards and reload them into the input hopper.
• Clean the printer.
• Verify cards meet printer specifications.

• There is an obstruction in the card path.
• The ribbon is stuck to the card.
• The card is slipping on the drive rollers.
• The card used is outside of the printer specification.
• Rear deck not installed correctly.

• Open the print cover, use the card jam wheel to move the stuck card, then close the print cover.
• Open the print cover, remove the stuck ribbon from the card, close the print cover.
• Clean the printer.
• Verify cards meet printer specification

7045

Pusher plate jam

• There is an obstruction in the input hopper preventing the pusher plate from reaching the UP position.
• The pusher plate lift mechanism has malfunctioned.

• Remove the obstruction.
• Close the input hopper door.
• Check the status of the “Feeder Cover” sensor. If the feeder sensor malfunctioned (shows closed) the pusher plate will not move up.
• Can still use the printer in “Manual Feed” mode.