ZC Print Engine Troubleshooting

Error Code

Message

Probable Cause

Possible Solution

Card jam in printer

• There is an obstruction in the card path.
• The ribbon is stuck to the card.
• The card is slipping on the drive rollers.
• The card used is outside of the printer specification.
• Rear deck not installed correctly.

• Open the print cover, use the card jam wheel to move the stuck card, then close the print cover.
• Open the print cover, remove the stuck ribbon from the card, close the print cover.
• Clean the printer.
• Verify cards meet printer specification.

Print cover open

• There is an obstruction preventing the cover from closing all the way.
• Sensor contact missing from print cover.
• The print cover open sensor has malfunctioned.

• Open the printer, check for obstructions.
• Locate and replace missing sensor contact.
• Check the print cover sensor status in “Advanced Settings”.

Printhead motion blocked

• There is an obstruction in the printer.
• The printhead cam motor has malfunctioned.

• Remove the obstruction.
• Test the printhead cam motion in the diagnostics window.

Check printhead cable

• Printhead cable is unplugged, not fully seated, or damaged.

• Check the connection of the printhead cable and the printhead.

Observation

Probable Cause

Possible Solution

Light print on long edge of card

• Side filler panel not installed correctly.

• Open printer, remove ribbon and install filler panel on affected side correctly.

Clicking sound while printing

• Side filler panels not installed.

• Install side filler panels.