|
Error Code
|
Message
|
Probable Cause
|
Possible Solution
|
| 7035 |
Card jam in encoder
|
- There is an obstruction in the options module.
- The options module is not installed properly.
- The options module has malfunctioned.
|
- Remove the options module, manually insert a card in the module and check for any obstructions.
- Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.
|
| 7023 |
Encoding cam blocked
|
- There is an obstruction in the encoding module.
- The wires in the module are blocking movement of the cam.
|
- Remove the obstruction.
- Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.
|
| 9001 or 9002 |
Magnetic read failed
Magnetic encoding failed
|
- The card is damaged.
- The options module is not installed properly.
- The options module has malfunctioned.
- The incorrect magnetic coercivity has been selected.
- The magnetic encoder is dirty.
|
- Check the card for damage.
- Check the coercivity setting.
- Clean the printer
- Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.
|
| 9004 |
No magnetic stripe
|
- The card does not have a magnetic stripe.
- The card was inserted in the incorrect orientation.
|
- Check that the card has a magnetic stripe.
- Reinsert the card in the proper orientation.
|
| 21017 |
Options PCBA failed
|
- A communication error occurred between the main PCBA and the options PCBA.
|
- Power cycle the printer.
- Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.
|
