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Resolving ZT200 Series ‘Ribbon Out’ Error

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Issue / QuestionWhat to do if I get the 'Ribbon Out' error on the ZT210, ZT220, or ZT230 printers?
How to troubleshoot the 'Ribbon Out' error for ZT200 Series printers?
Applicable ToZT210, ZT220 or ZT230 printers
Resolution / Answer
The following lights signal the 'Ribbon Out' error:
 
  • Status light: Steady red light
  • Supplies light: Flashing red light

Refer to the following table for possible causes and recommendation solutions: 
 
Display or Indicator Lights      Possible Causes Recommended Solutions

Status Light (Steady red)
 

AND

Supplies Light   (Flashing red)

In Thermal Transfer Mode:
  • The ribbon is loaded incorrectly.
  • The ribbon sensor is not detecting the ribbon.
  • Media is blocking the ribbon sensor.
  1. Load ribbon correctly.
  1. Load printer defaults (see Load Defaults section) and perform Manual Calibration.
In Thermal Transfer Mode, the printer did not detect the ribbon even though it was loaded correctly.
  1. Print a sensor profile (Refer to Print Information section). The ribbon out threshold (2) is likely too high, above the line that indicates where the ribbon is detected (1).
  1. Load printer defaults (see Load Defaults section) and perform Manual Calibration.

 

 
NOTE The driver settings always override printer settings.

Ribbon Out error in Direct Thermal Mode

If you set the printer into the Direct Thermal mode, removed the ribbon, and still face the Ribbon Out error, the printer driver is probably still in Thermal Transfer mode, where the ribbon is required.

Check the driver settings. You may need to set the driver printing mode to Direct Thermal.
  • If you have ZDesigner driver v8:
Navigate to Control Panel on your PC > Devices and Printers  > Find the driver ZDesigner ZT2x0 >
Right mouse-click > Printing preferences > Print Options > Printing mode > set to Direct Thermal.
Refer to the article Configure or Modify Basic ZDesigner Driver Version 8 Settings.
  • If you have ZDesigner driver v5:
Navigate to Contol Panel on your PC > Devices and Printers  > Find the driver ZDesigner ZT2x0 >
Right mouse-click > Printing preferences > Advanced Setup > Media Type > set to Direct Thermal.
Refer to the article Configure or Modify Basic ZDesigner Driver Version 5 Settings.

In the case of the network printer, the driver is installed on the print server, and you may not have access. Ask your admin or local IT staff for access or help.


Here is the overview of all indicator lights on ZT200 and their meaning:

zt200.png


Helpful Information:

URL NameZT210-ZT220-ZT230-Ribbon-Out-Error
TitleResolving ZT200 Series ‘Ribbon Out’ Error
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