Skipping Labels or Printing Blank LabelsIf your printer is skipping labels or printing blank labels, follow these steps to resolve the issue:
Step 1: Check the Printer Configuration
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Press the Feed button: If one label feeds each time, verify your label format, driver settings, or software configurations.
Step 2: Verify Media Type Settings
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Identify Type of Media :
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Ensure the printer is set to the correct media type.
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If set to continuous, the printer will not track the top-of-form.
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Adjust Printer Settings:
Step 3: Restore Factory Defaults:
You can restore defaults using the following three methods.
- Using the Control Panel: See the article Restoring the ZT400 Series and ZT600 Series Printers to the Default Factory Settings.
- Manually using the printer buttons.
Factory Defaults: Hold FEED + PAUSE during power-up.
Network Defaults: Hold CANCEL + PAUSE during power-up.
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Using printer web page: Using the ZebraNet Print Server Web Page to Configure the Printer.
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Factory Defaults: Navigate to View and Modify Printer Settings > Restore Default Configuration.
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Network Defaults: Navigate to Print Server Settings > Reset Print Server.
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Restore Last Saved Configuration: Navigate to View and Modify Printer Settings > Restore Saved Configuration.
Step 4: Check Sensor Position
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Transmissive sensor is used for gaps, notches, and holes.
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Reflective sensor is used for media with black marks
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Manual Sensor Calibration:
Step 5: Cleaning and Further Troubleshooting
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Sensor Cleaning: If calibration fails, clean the media sensor and rerun calibration.
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Send a Media sensor profile to Tech Support if the issue persists. Refer to "ZT400 Series User Guide: Sensor Profile.
Step 6: Verify Post-Calibration
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Press the Feed Button: Ensure one label feeds each time pressed.
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Check Software/Driver Settings: Verify they do not alter calibrated values or printer configurations.
Media Out: Load Media Error
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Indicators: Status light steady red and Supplies light flashing red.
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Cause: Non-continuous media settings with continuous media loaded or not calibrated.
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Solution: Refer to Sensor Profile and send the profile to Tech Support if the problem persists.
Media Related Configurations
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Media Type: Continuous, gap, notch, black mark (default is gap or notch).
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Print Method: Thermal transfer (with ribbon) or direct thermal (without ribbon).See Identify Type of Media.
| NOTE Print Method settings do not apply to direct thermal-only printers. |
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Print Mode: Determines label presentation after printing.
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Media Loading: Ensure media is properly loaded for the intended Print Mode.
Helpful Information: