Cause or Overview
This could be caused by having the incorrect ribbon type selected in your printing preferences, the X-offset for the printed image may be incorrect, or in some cases the print head resistance is too high causing the print head to burn through the ribbon.
Solution
Tips for preventing the ribbon from breaking.
If your ribbon is breaking while printing a card, there are a few things to look at.
- Check that the printer driver has the appropriate ribbon selected. If a different ribbon is selected on the driver other than what you are using in the printer. Go into the driver (printing preferences) and change the setting to the correct ribbon. (Non- iSeries only)
- Another reason your ribbon may be breaking is because the "X" offset is set too low or too high, in other words the printing is beginning too close to the left side of the card, or ending too much to the right side so when the print head goes down to print on the card, the ribbon gets sliced because the print head and the edge of the card knife the ribbon. In order to eliminate this problem, increase or decrease the "X" offset value. I recommend a minimum of three digits up/down depending on the circumstance.
For example: X-offset = 06...increase X-offset to 09. If the "X" offset is to high...EX:X-offset = 20...decrease X-offset to 17.
Do not increase or decrease the value by more than 5.
These changes to the X and Y offsets can be made in the driver under "Device Options." For more information click the following link. Adjusting the EC, X and Y offsets on ZXP Series 1 and ZXP Series 3
- You can attempt adjusting the print head resistance as if this is set too high it will burn through the ribbon. Click the following link for information on adjusting print head resistance (ZXP1, ZXP3, and P Series Card Printers only) Changing Printhead Resistance on Zebra Card Printers To Lighten or Darken and Image
- If ribbon appears melted onto card, the print head may be damaged. Do not try adjusting. Immediately contact your re-seller or Zebra technical support.
- If ribbon is breaking and nothing is being printed on the card, contact your re-seller or Zebra technical support
