Cause or Overview
Many Zebra printer models support multiple printhead resolutions as an optional selection when purchasing the printer. Sending the same label format to printers with different resolutions will result in variations in the size of the image. For example, sending a 203 DPI format to a 300 DPI printer will result in an image that is approximately 33% smaller.
Solution
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Verify the printhead resolution is the same on both printers by comparing a printer setup label (Configuration Label). Note the line that states the Resolution value. These should be the same on both printers. Refer to Cancel Key Self Test for more information.
For example:
+24.0 DARKNESS
2.0 IPS PRINT SPEED
+000 TEAR OFF ADJUST
TEAR OFF PRINT MODE
MARK MEDIA TYPE
REFLECTIVE SENSOR SELECT
THERMAL-TRANS. PRINT METHOD
846 PRINT WIDTH
1168 LABEL LENGTH
P1085893/01057 6 PRINT HEAD ID
15.0IN 380MM MAXIMUM LENGTH
MAINT. OFF EARLY WARNING
CONNECTED USB COMM.
BIDIRECTIONAL PARALLEL COMM.
RS232 SERIAL COMM.
BAUD
ERROR MODE DATA BITS
PARITY
ERROR MODE HOST HANDSHAKE
NONE PROTOCOL
NORMAL MODE COMMUNICATIONS
<~> 7EH CONTROL PREFIX
<^> 5EH FORMAT PREFIX
<,> 2CH DELIMITER CHAR
ZPL II ZPL MODE
INACTIVE COMMAND OVERRIDE
CALIBRATION MEDIA POWER UP
FEED HEAD CLOSE
DEFAULT BACKFEED
+000 LABEL TOP
+0000 LEFT POSITION
OFF APPLICATOR PORT
ENABLED ERROR ON PAUSE
PULSE MODE START PRINT SIG
DISABLED REPRINT MODE
042 WEB SENSOR
080 MEDIA SENSOR
058 RIBBON SENSOR
255 TAKE LABEL
061 MARK SENSOR
024 MARK MED SENSOR
000 TRANS GAIN
000 TRANS BASE
035 TRANS LED
012 RIBBON GAIN
002 MARK GAIN
060 MARK LED
DPCSWFXM MODES ENABLED
........ MODES DISABLED
1984 12/MM FULL RESOLUTION
6.7 LINK-OS VERSION
V80.20.29ZP64915 <- FIRMWARE
1.3 XML SCHEMA
6.6.0 35.1 HARDWARE ID
32768k...........R: RAM
524288k..........E: ONBOARD FLASH
NONE FORMAT CONVERT
FW VERSION IDLE DISPLAY
02/23/23 RTC DATE
14:36 RTC TIME
DISABLED ZBI
2.1 ZBI VERSION
READY ZBI STATUS
15 LABELS NONRESET CNTR
15 LABELS RESET CNTR1
15 LABELS RESET CNTR2
385 IN NONRESET CNTR
386 IN RESET CNTR1
386 IN RESET CNTR2
980 CM NONRESET CNTR
980 CM RESET CNTR1
980 CM RESET CNTR2
001 WIRELESS SLOT 1
*** EMPTY SLOT 2
0 MASS STORAGE COUNT
0 HID COUNT
OFF USB HOST LOCK OUT
 | NOTE 832 8/MM FULL RESOLUTION is a 203 DPI printhead.
1984 12/MM FULL RESOLUTION is a 300 DPI printhead.
24/MM FULL RESOLUTION is a 600 DPI printhead |
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If you are printing from two different drivers or software applications, verify that you have selected the correct resolution for the printer model you are using. Some Zebra Printers offer multiple resolutions when purchasing the product, and your settings must match the actual printer being used. For example, if you select a 220Xi4 300 DPI driver and you are printing to a 220Xi4 200 DPI printer, the image will be 30% larger due to the resolution mismatch.
| NOTE Some printers offer field conversion kit options that a qualified Zebra Service Technician can install. Consult with your Zebra Reseller for details. |
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